What are your hours?
Are you closed on holidays?
We are closed on Thanksgiving and on Christmas. We may have shortened hours on Christmas Eve, New Years Eve, New Years Day, and the 4th of July.
Do you do dry cleaning?
Sorry, we do not offer dry cleaning.
Do you do ironing?
Sorry, we do not iron clothes. We do not have enough space to provide a safe environment for our employees to use hot irons.
Do you have wi-fi?
Yes we offer free wi-fi!
Do you have a bathroom?
Yes we have super clean bathrooms for our customers when they are doing laundry. To maintain a safe environment access is controlled by our laundry cards. Do open the bathroom door a laundry card must have started a washer in the last 3-hours.
Do I need to bring coins?
No – we are entirely coinless. You can use bills or credit cards to load value on to the laundry card that is used to operate all of our machines.
Can I use a credit card?
Yes, you can use a credit card to load value on to the laundry card that is used to operate all of our machines.
Do you refund laundry card balances?
We do not refund balances on laundry cards. We recommend only loading as much as you need. However, if you want to leave a balance on your card, we recommend registering it – that way, if you lose it we can transfer the balance over to a new card.
Why are your prices higher than other laundromats in the area?
Good Day Laundry will never be the cheapest laundromat option. We believe that customers deserve a better experience. That means having newer machines, accepting credit cards and having a friendly team on site whenever we are open to keep the facility and machines spotless and to ensure that only people who are there to do laundry are in the laundromat.
What do you do with lost and found items or drop off laundry that has been left behind?
Lost and found items are donated to charity every other week. Drop-off laundry must be picked up within 2 weeks of completion of the order – after that point we may donate it to charity.
Do you sell laundry supplies?
We have a vending machine that sells single-use laundry supplies. We also sell laundry bags at our service counter.
Is your store easy to access?
Yes – we have tons of parking in the Evergreen Plaza parking lot including 12 parking spots right of the store. We have automatic doors and rolling laundry carts to make it easy to get in and out of the store with all your laundry.
Do you offer any children’s activities while I do my laundry?
We have many screens showing family friendly videos and you can connect any of your devices to our free wi-fi to have access to all your entertainment and activities while you are doing your laundry
Can we make “family card” – multiple laundry cards that draw from the same balance?
Unfortunately our software does not provide that functionality.
How do I know how much laundry I have? You talk about everything by the number of pounds and I don’t weigh my laundry.
Great question! A typical hamper of laundry will hold about 10 lbs, and 10 lbs is about 1 load. So if you use our smallest machine – a 2 load machine, you should expect about 2 plastic hampers should fit in there. We also recommend that you don’t overload machines. Agitation is more critical than soap to getting your laundry clean, and if the drum if totally filled, there will be little agitation.
Here’s some other ways to understand how much your laundry might weigh:
And…if you are not sure, take it to our team at the counter and they can weigh it for you and give you advice on which machine(s) to use.
I’ve never been to your laundromat before – how does it work?
When you arrive at the store you will purchase a laundry card at the kiosk. A $1 charge for the card will be deducted from whatever amount you load on the card. The kiosk accepts bills and credit card ($10 minimum for credit card). We always have someone on duty who can exchange coins for bills, break down bills under $20 and guide you thru the entire process from getting the card to choosing and starting the right machine(s).
What if I bring in a bunch of quarters?
We always have someone on duty who can exchange coins for bills.
Why can’t I just swipe my credit/debit card on the machines?
Our card readers only support laundry cards. To add credit card readers to the machines would be an additional cost and that would lead to higher prices.
How can I check the balance of my laundry card?
You can check the balance of your laundry card at the kiosks in the store or online at www.laundrycat.com
Can I wash comforters and large blankets at your laundromat?
Yes we have extra large machines that can easily accommodate them. If you don’t want to wait around we also have a drop-off service and we will do them for you.
Can I wash and dry my shoes in your machines?
We do not recommend washing or drying shoes in the machines – if you do so you will be responsible for any damages. Shoes with laces in the washers also have a tendency to get tangled with clothes because of the high speed at which our machines operate.
The glues used in shoes are flammable and are a risk of catching on fire when dried with heat in our dryers.
Can I wash and dry horse blankets?
We have recently changed our policy and do not allow the washing or drying of horse blankets because of the potential damage they can cause to the machines.
Why don’t I see any soap when the machine runs?
The short answer – it depends 😊 The soap is injected at different times during the wash cycle, so you may be looking at it when it’s not injecting soap yet. Also, if you use fabric softener you may not see suds because fabric softener reacts with the detergent to make it generate fewer suds. Often times people don’t see suds because they have overloaded the machine and the laundry is not able to agitate enough to generate suds.
How long should I dry?
If you don’t load your laundry above the “fill” line in the dryer – most loads will dry in 20-25 minutes. Instead of overloading one dryer, we recommend splitting it between multiple dryers. You may end up spending the same amount because your laundry will dry faster in 2 dryers that are partially full than 1 dryer that is too full because the airflow is more efficient.
How long do I have to add more dryer time?
We have dryers that start with 15 minutes and others that start at 25 minutes. After the initial start time you can add dryer time in 5 minute increments – as long as you do it before the time runs out! If the dryer has stopped you will required to do a full 15 or 25 minute start.
Whats’ the biggest item I can wash? Dry?
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Do you have laundry carts? Can we take the carts outside to load/unload laundry?
Yes – we have plenty of laundry carts that you can use while you are doing laundry. You are welcome to take them outside to load and unload laundry – we just ask that you bring them back inside so they don’t wander off.
Can I leave the load in the washer and the attendant transfer to the dryer?
Our attendants have many responsibilities during their shift and we cannot guarantee that they can provide proper attention to your laundry. In the event an attendant agrees to make an exception and do this for you, we bear no responsibility for any damaged or lost items.
How much does your drop-off service cost?
Our full-service prices vary by the type of laundry you bring in. Our minimum order value is $20. Here’s some pricing examples:
How long does it take?
We guarantee that your laundry will be done within 48-hours unless you pay additional rush charges for same or next-day service. That being said, the vast majority of our orders are processed within 24-hours – especially our “Basic” services that require no folding and comforter/blanket cleaning.
Do you offer pickup and delivery?
Yes we offer on-deman pickup and delivery. Simply schedule your pickup on our website and a driver will arrive during a 30 minute window to pickup your laundry. (Note we need at least 1 hours notice). When your laundry is complete you will receive a text message to schedule the return delivery).
What areas do you cover with on-demand pickup and delivery?
We offer pickup and delivery with a minimum order size to the following areas
Do you offer discounts for businesses?
We are happy to discuss special pricing for large volumes of laundry. Please email care@laundry-genius.com with a description of the laundry, how much, how frequent and what your required turnaround times would be and we will get in touch with you for a custom quote.
Can you handle special instructions?
Yes! We are happy to accommodate special instructions and preferences. We keep track of them in your customer profile so you only need to tell us the first time.
Can I bring my own detergent for drop off services?
Yes – we are happy to use detergent that you supply if that is what you prefer.
Do you provide hangers for drop off services?
Yes we will provide up to 10 wire hangers per order.